Refund Policy 🎁

Last Updated: May 24, 2025

1. Our Commitment ✨

We craft unique, personalized products tailored to your vision! 🎁 Due to the custom nature of items like engraved wood signs or personalized jewelry, we accept returns or refunds only for products with manufacturing defects or order errors. Explore our clear policy below.

2. Return Conditions 📦

• Time Limit: Contact us within 14 days of receiving your product to request a return. No returns or refunds are processed after this period.
• Eligibility:
  • Items must have manufacturing defects (e.g., damage, incorrect engraving) or differ from your order (e.g., wrong material or design).
  • Custom products cannot be returned for “change of mind” due to their personalized nature.
  • Non-custom items must be unused, in original condition, and in original packaging.
• Non-Returnable Items:
  • Custom products (e.g., engraved signs, custom jewelry), unless defective.
  • Perishable goods (e.g., food, flowers).
  • Intimate or sanitary items (e.g., custom undergarments).
  • Hazardous materials (e.g., flammable liquids or gases).
• Requirements: Submit a proof of purchase (e.g., order number, receipt) and photos of defects to waimaoyi@outlook.com.

3. Refund Process 💳

• Request a Refund: Email your return request to waimaoyi@outlook.com with photos or a description of the issue.
• Inspection & Approval: We’ll inspect returns within 5 business days and notify you by email about approval or rejection.
• Refund Processing: Approved refunds are processed within 7-10 business days to your original payment method, subject to bank processing times.
• Partial Refunds: If damage results from customer error (e.g., misuse), we may offer a partial refund or modification (e.g., re-engraving).

4. Return Shipping 📬

• Shipping Costs: You’re responsible for return shipping costs, except when the return is due to our error (e.g., wrong product sent).
• Recommendation: Use a trackable shipping service. For items over $75, consider shipping insurance. We’re not liable for lost or undelivered returns.

5. Exchanges & Remedies 🔄

For defective or incorrect items, we offer free replacements or modifications (e.g., re-engraving). Contact waimaoyi@outlook.com with photos of the issue. Replacements ship within 10-15 business days, based on customization complexity.

6. Gift Returns 🎀

• For gifts shipped directly to you, you’ll receive a gift credit (non-cash) for future purchases.
• For gifts shipped to the giver, we’ll refund the giver’s original payment method and notify them of the return.

7. Sale Items 🛒

Only regular-priced items qualify for returns or refunds. Sale or discounted items (e.g., holiday specials) are non-refundable but may be eligible for replacement or modification if defective.

8. Contact Us 📧

Questions? Reach out to us:

• Email: waimaoyi@outlook.com
• Return Address: Request the specific return address upon approval. Do not send returns to the manufacturer.

9. Policy Changes 🔧

We may update this policy at any time, with changes effective upon posting. Check this page regularly. Continued use of our website or services indicates acceptance of any updates.